DELIVERY INFORMATION & FAQS
Q: HOW LONG WILL MY DELIVERY TAKE IN THE UK?
A: Typically, within the UK most parcels are delivered/received within 1-2 days. Our packages are sent via Royal Mail, Tracked 24. At peak times it may take slightly longer.
Q: HOW LONG WILL MY DELIVERY TAKE OUTSIDE UK?
Please be advised that delivery duty for any orders shipped outside the United Kingdom may be due upon delivery and is the responsibility and will be payable by the recipient.
Delivery timescales overseas are as per the Royal Mail website. However this doesn’t factor in customs checks which are beyond our control.
Q: WHAT IF I AM NOT HERE WHEN MY PARCEL ARRIVES?
A: If your parcel has been delivered using Royal Mail (95% of our deliveries arrive this way) then it is likely to be redirected to the local sorting office. You may have an arrangement with your postman or postwoman to leave parcels in outhouses, sheds or greenhouses etc.
Delivery
We will deliver the Goods to the address you specify for delivery in your order (if payment is made by card, goods must be sent to the address as shown on the card's statement). It is important that this address is accurate. It is a condition that all orders despatched will require a signature on delivery. We will never leave items unless they have been signed for.
Q: HOW LONG WILL MY DELIVERY TAKE OUTSIDE THE UK?
A: Postal delivery times vary from country to country. You will find the recommended delivery times suggested by Royal Mail below;
| Country | Time normally | Royal Mail suggested time |
|---|---|---|
| UK | 1-2 working days | 1-2 days |
| Western Europe | 7-10 working days | 2 Weeks from posting |
| Eastern Europe | 10-20 working days | 4 weeks from posting |
| Outside EU | 15-30 working days | 8-12 weeks from posting |
Q: WHAT IF MY PARCEL IS LOST/DAMAGED
A: If your parcel is damaged, we will gladly replace it in return for a photo of the damage to enable us to review Royal Mail's practices.
We use a fully tracked order delivery system and would ask that you contact us within 5 working days (domestic customers) of receiving your shipping confirmation email if your order has not been received, to enable us to investigate.
Q: DO YOU USE COURIERS FOR DELIVERIES?
A: We’re aware that many people are at work during the day and it is easier to collect from the local post office. When you have given us a home address and the weight is over 10kgs, we may often use a courier for this. However, where possible we will use Royal Mail’s services.